EFTA02214079

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To: SultanI Cc: From: Sent: Tue 6/6/2017 10:45:31 PM Subject: Fwd: Action Required - Your 23andMe Order #740-627542-142810 Hello Sultan...please sec below response from Taylor in customer care at 23 and Mc...apparently there was insufficient finds in the Pay Pal account used to purchase the 30 kits...please let me know how you wish to proceed...if you wish to place a new order we should alert Taylor right away of the confirmation # so she can then Begin forwarded message: From: [email protected] Subject: Action Required - Your 23andMe Order #740-627542-142810 Date: June 6, 2017 at 6:26:12 PM EDT Cc: Reply-To: [email protected] Please type your reply above this line 4 Ticket #983918: Action Required - Your 23andMe Order #740-627542-142810 You are receiving this email because you were copied on the original email sent to 23andMe's Customer Care team. You will receive email notifications on all updates to the request. Reply to this email to add a comment to the request. Taylor, Jun 6, 3:26 PM PDT: Hello Thank you for following up on this order. The order was approved for shipment by the appropriate teams, however PayPal prevented us from completing this order as there were insufficient funds in the purchasing account. The message our system received was as follows: PayPal gateway has rejected request. Transaction rejected, please contact the buyer (#10606: Buyer cannot pay) We have been attempting to complete this order for a litt