Lyn was scheduled to be at the apartments on Monday morning for the mattress delivery of 11P and 10B [1] [3]. She was also expected to oversee the cleaning person for 10N and help with getting sheets from a different apartment [1] [3]. Lesley Groff planned to email Lyn and others about the details of the cleaning person hired for Monday [3]. Lyn knew someone who could provide cleaning services, but this person was stuck on the idea of using a specific cleaning service [2]. On October 15, 2012, Lyn hung extra sets of sheets in the bedroom closet of 10N, washed dirty towels, and replaced a stained mattress pad with a fresh one [6]. Lyn was also tasked with putting dirty towels in the closet and making up the bed in 10N [6].