Amex is a credit card company that offers various services, including travel booking and point redemption [1] [3] [5]. Amex has a Centurion Relationship Manager, Natalia Molotkova, who assists with account setup and point transfers [1]. In 2012, an Amex card was used to book a flight from San Francisco to a ranch, and there were also charges from Janovic and Sleepy's [3]. In 2014, Amex changed its procedures, and Bella Klein added Karyna Shuliak as an authorized user on Jeffrey's account [4]. Amex also offers a black card with a dedicated travel team and a phone number, 877-877-0987, for booking travel [6]. Amex points can be redeemed for travel upgrades, and the company can check availability for upgrades, but the actual upgrade process must be handled directly with the airline [5].