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To: Emma Gordon Cc: Amex Centurian Travel From: Lesley Groff Sent Sun 2/11/2018 9:32:32 PM Subject Re: Aspen Snowmass Quote resend from Emma Ok, thank you... Lesley On Feb I I, 2018, at 2:39 PM, Emma Gordon a wrote: Hello Leslie: unfortunately the package is non refundable. The insurance which covers trip interruption and medical was chosen not to be purchased. Please reach out to your Amex agent for further questions on this matter. Thank you, Emma Sent from my iPhone On Feb 11, 2018, at 12:19 PM, Lesley Ndebele. e> wrote: HI Emma...I understand we were able to have the lessons all scooted to tomorrow and Tuesday! that is fantastic! What happens to the night at the hotel we missed however? Do we receive a credit for the one night? On Feb 11 2018 at 10:28 AM, Emma Gordon wrote: Hello Lesley; we were working behind the scenes yesterday and now this morning I've already reached out to push everything by one day. The hotel was contacted last night and knows they will arrive today. And we have today to reorganize the activities. We are on it. I am not in the office today, but our team is rescheduling. It is early here and a busy time at the ski schools. And many others had challenges as well getting into Aspen yesterday. So busy times indeed. I will be back in touch later this afternoon MST time.. once this is all resolved. It may be closer to 4pm MST. But the goal is to push all activities beginning tomorrow. Thank you for your patience. Emm